Cancellation & Refund Policy

Last updated 1 November 2026

This policy covers mock interview packs and earlier InterviewSam Pro subscriptions sold by InterviewSam. Everything else on InterviewSam is free.

1. Mock interview packs

A pack is a one-time payment: nothing renews, so there is nothing to cancel.
Bought interviews never expire and stay in your account until you use them.
An interview is used only once the interviewer asks the first question; sessions you leave before that cost nothing.

2. When we refund a pack

We give a full refund if, within 7 days of the payment, you tell us that:

you were charged more than once for the same pack;
you were charged but the interviews didn't reach your account, or couldn't be used because of a problem on our side that we couldn't fix; or
you haven't used any interview from that pack and you've changed your mind.

Interviews already used aren't refundable. Nothing here limits your rights under consumer protection law.

3. Pro subscriptions (no longer sold)

If you subscribed to Pro before interview packs, it keeps working until you cancel it in Settings → Billing.
You keep Pro until the end of the period you've already paid for. You won't be charged again.
Refunds: within 7 days of a payment, if you were charged twice for the same period or couldn't use Pro because of a problem on our side. Renewals you forgot to cancel aren't refundable.

4. How to request a refund

Email support@interviewsam.com from your account email with the payment ID from your receipt. We reply within 3 working days. Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days depending on your bank.